❓ Frequently Asked Questions
General Questions
Q: How do I access my Plesk control panel?
A: Access Plesk at https://yourdomain.com:8443 or through the client area single sign-on link. Use the credentials provided in your welcome email.
Q: What's the difference between domain alias and subdomain?
A: A subdomain creates a new section of your website (blog.domain.com), while an alias points another domain to your existing website content.
Q: Can I host multiple websites on shared hosting?
A: Yes, depending on your plan. Check your plan limits for addon domains in the client area. Each addon domain can have its own website.
Q: How do I upgrade my hosting plan?
A: Log into client area → Services → Select service → Upgrade/Downgrade Options. The upgrade is usually instant.
Q: Is email included with hosting?
A: Yes, all plans include email hosting. The number of email accounts depends on your specific plan.
Technical Questions
Q: Which .NET Framework versions are supported?
A: We support .NET Framework 2.0, 3.5, 4.0, 4.5, 4.6, 4.7, and 4.8. .NET Core/5/6/7 available on VPS plans.
Q: Can I use both ASP.NET and PHP on the same domain?
A: Yes, you can run both technologies. Configure handlers for different file extensions in web.config.
Q: How do I enable remote MySQL connections?
A: Add your IP address to Remote Database Access whitelist in Plesk → Databases → Remote Access.
Q: What's the maximum file upload size?
A: Default is 50MB. Can be increased up to 200MB through PHP/ASP.NET settings based on your plan.
Q: Do you support Node.js on Windows hosting?
A: Node.js requires VPS or dedicated hosting. Shared Windows hosting doesn't support Node.js.
Email Questions
Q: How many email accounts can I create?
A: This depends on your hosting plan. Starter plans typically include 10-25 accounts, while unlimited plans have no restrictions.
Q: What's the email storage limit?
A: Each mailbox can be configured with custom quota or share the total hosting space. Default is 1GB per mailbox.
Q: Can I access email on my phone?
A: Yes, configure your phone's email app with IMAP settings provided in this guide.
Security Questions
Q: Is SSL certificate included?
A: Yes, free Let's Encrypt SSL certificates are included with all plans. Commercial SSL certificates can be purchased separately.
Q: How often are backups performed?
A: We perform daily backups retained for 7 days. You can also create manual backups anytime through Plesk.
Q: Is my website protected from hackers?
A: We provide ModSecurity WAF, regular security updates, and malware scanning. Additional security measures can be configured in Plesk.
Billing Questions
Q: Can I pay monthly?
A: Yes, we offer monthly, quarterly, semi-annual, and annual billing cycles. Annual billing provides the best discount.
Q: Is there a money-back guarantee?
A: Yes, we offer a 30-day money-back guarantee for new hosting accounts.
Q: Can I transfer my existing website?
A: Yes, we provide free website migration for new accounts. Our support team can assist with the transfer.
