Refund Policy

This Refund Policy outlines the terms and conditions for refunds at GB HOST in compliance with the Consumer Protection Act, 2019 and other applicable Indian laws.

1. Money-Back Guarantee

1.1 30-Day Money-Back Guarantee

New customers are eligible for a full refund within 30 days of initial purchase for:

• Shared Hosting plans
• WordPress Hosting plans
• Email Hosting plans

1.2 Exclusions from Money-Back Guarantee

The following are NOT eligible for money-back guarantee:

• Domain name registrations (governed by ICANN policy)
• SSL certificates (once issued)
• Dedicated servers and VPS hosting
• Add-on services and extras
• Renewal payments
• Services purchased on promotional offers marked "non-refundable"

2. Refund Eligibility Criteria

2.1 Valid Reasons for Refund

• Service not provided as described
• Extended downtime beyond SLA limits
• Billing errors or duplicate charges
• Account termination by GB HOST without cause
• Within money-back guarantee period

2.2 Non-Refundable Situations

• Violation of Terms of Service or Acceptable Use Policy
• Account suspension due to illegal activities
• Failure to renew services on time
• Change of mind after guarantee period
• Issues caused by customer's actions or third-party services

3. Refund Process

3.1 How to Request a Refund

1. Login to your GB HOST account
2. Submit a support ticket under "Billing" category
3. Provide order number and reason for refund
4. Our team will review within 48 hours

3.2 Processing Time

• Review Period: 2-3 business days
• Approval/Denial: Within 5 business days
• Credit Processing: 7-10 business days after approval

4. Refund Methods

5. Proration and Partial Refunds

5.1 Service Cancellation

For cancellations outside the money-back guarantee period:

• Annual plans: Prorated refund for unused months
• Monthly plans: No refund for partial month
• Setup fees: Non-refundable

5.2 Downgrade Refunds

When downgrading services:

• Credit applied to account for future use
• Cash refund available upon account closure

6. Domain Name Refunds

Domain names are non-refundable except in these cases:

• Domain not registered due to technical error
• Duplicate registration charges
• Within 5-day grace period (for some TLDs)

7. Chargebacks and Disputes

8. Special Circumstances

8.1 Force Majeure

No refunds for service interruptions due to:

• Natural disasters
• Government actions
• War or terrorism
• Internet backbone failures

8.2 Free Trials and Promotions

• Free trial periods are non-refundable
• Promotional discounts reduce refund amount proportionally

9. Refund Calculation Examples

9.1 Annual Plan Cancellation

Example: Customer cancels annual plan (₹12,000) after 4 months:

• Used: 4 months = ₹4,000
• Refund: ₹8,000 (minus any applicable fees)

9.2 Promotional Discount

Example: Customer received 50% discount on first year:

• Regular price: ₹12,000
• Paid: ₹6,000
• Refund calculated on amount paid, not regular price

10. Appeal Process

If your refund request is denied, you may appeal by:

1. Submitting a detailed appeal within 7 days of denial
2. Providing additional documentation or evidence
3. Escalating to senior management if necessary

11. Legal Rights

This policy does not affect your statutory rights under Indian consumer protection laws. You may approach consumer forums if disputes cannot be resolved.

12. Contact for Refunds

13. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will apply to new purchases made after the effective date.